A note to Oxynade by SecuTix customers about COVID-19

Events & Press 1 min read

In the wake of COVID-19, Oxynade by SecuTix is fully operational and functioning at 100% reliability. We continue to closely monitor the impact of COVID-19 on our business and our customers. Our priority remains the health and safety of our team, customers and partners.

SsaS Ticketing Platform Oxynade by SecuTix
Although we wish the times were different, there are surprising benefits of going through difficult times. Let us stay positive in this situation and use this crisis to grow stronger.

To this end, we have gradually taken early actions to deal with the current situation since the beginning of March. We have:

  • Canceled all domestic and international travel
  • Closed our Ghent office and mandated employees to work from home
  • Shared vital health instructions with all employees, including relaying specific recommendations from public health agencies

Oxynade by SecuTix implementations to ensure continuity

Oxynade by SecuTix maintains a Business Continuity Plan. This establishes us to recover Oxynade by SecyTix services quickly and effectively following a service disruption that falls beyond the scope of our Incident Management process.

Aside from employee laptops, we have no physical computing assets. Instead, we use cloud hosting Infrastructure as a Service (IaaS) providers such as Amazon Web Services (AWS). These providers have rigorous business continuity and disaster recovery plans.

Oxynade by SecuTix also implemented a crisis management team that communicates using slack and dedicated video conferences.

SaaS Ticketing Platform Oxynade by SecuTix Customer Support
We are in this together & we are working around the clock to ensure that we continue to offer you the best possible customer support.

We’ll have more for you in the coming days

In the coming days, and as the situation evolves, we will be communicating plans to further assist our customers and contacts during this time of crisis. In the meantime, if you have any questions you can reach our support team through our customer portal, contact your account manager directly, or email us at hello@oxynade.com.

Let’s stay positive in this situation, let’s communicate and grow stronger. Thinking about the day that the audience will return. This is temporary and should something similar occur in the future, we will have learned a lot & have implemented new solutions. Let’s be ready to serve their hunger for great experiences.

The Oxynade by SecuTix Team

Ticketing SaaS